Appointments
If you need to cancel an appointment, we require 24hours notice whenever possible. This enables us to make alternative arrangements, perhaps to see someone in pain. Patients, who habitually break, cancel or arrive late for appointments risk the termination of their registration.
Keep us informed
If you change your address or telephone number, please let us know as soon as possible. This helps to keep our records up to date and our recall system more efficient.
You will be asked to fill in a medical history questionnaire to assist in our diagnosis and treatment. This is confidential.
Our Commitment to Quality
Denplan Excel Patient Survey Results
Denplan Excel is an accreditation programme for us to demonstrate excellence in quality assurance, patient care and communication. It demonstrates to you our patients, and peers that we value and achieve high standards and that our practice follows effective processes for complying with current regulations. Our recent survey result is shown here
Denplan Patients Complaints Procedure
We take patients complaints seriously if you are a Denplan patient and you are not happy with any part of our service
Patient Complaints Procedure
We take patients complaints seriously at our practice if you are unhappy about any part of our service please
Publication scheme about the general dental services we provide under the National Health Service Act 2006.
The practice collects, holds, processes and shares personal data in accordance with the provisions of the General Data Protection Regulation and the Data Protection Act 2018.
This practice recognises and conforms to the principles of the European Convention on Human Rights, particularly Article 14, and the Human Rights Act 1998 by creating an environment where all our patients and staff are treated with dignity and respect.
General Dental Council
They are the independent health and adult social care regulator. Their job is to make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage them to improve.
Disabled Access – Our practice is located on the ground floor, the entrance has a single step, and a wheelchair ramp is available on request